myAudi app stopped working

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EmJef
Posts: 14
Joined: Mon Nov 08, 2021 8:19 am

Post by EmJef »

Hello, in the last few days my myAudi app has stopped working. There has been no warning, notification or in-app explanation. I have used it for three years, mainly to monitor home charging remotely. Now when I open it it simply says - "Battery - No information available at the moment"

Is it no coincidence that it is just over three years since I bought my Q4 eTron new? it was first registered on 26th October 2021. Is it something to do with subscription to Audi Connect? I do not have a subscription and I have not received any notification that I need a subscription. If this is the explanation, what else would I lose by not having a subscription? Is Audi Connect worth the subscription? Would the SatNav information stop updating automatically? Would it stop suggesting where I could find a charge-point on long journeys? What else would I lose?

I would be grateful to hear from anyone else who has had a similar experience and knows the solution.

Q4-40
Posts: 23
Joined: Tue May 14, 2024 10:55 am

Post by Q4-40 »

I think there is a bug at the moment as my non-electric Audi isn't updating in the app either.

As for Connect, I personally wouldn't bother. Google maps (I think Apple Maps too) has options for electric cars so you can probably plan your route in there and just use CarPlay/Android Auto.

Once the bug is fixed from the Audi side, I would see how you get on without the subscription and then decide if you want the Connect subscription.
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