Software Update

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matta
Posts: 65
Joined: Tue Aug 24, 2021 7:18 am

Post by matta »

It's beyond a joke now, and Audi customer services aren't helping by providing no information what so ever.

BlueG
Posts: 2
Joined: Mon Oct 17, 2022 8:45 am

Post by BlueG »

Geh2021 wrote: Sat Oct 15, 2022 7:16 pm Hi,

I will be interested to know the outcome as my Q4 is a year old next month. It went to the dealer last week and I was told there is no software update for my car, and no date was given when or if this will become available for my car. Audi U.K. and Audi Digital are aware of the issues with version 3608 installed in early cars and say the software update can’t be applied due to a hardware compatibility issue. And to make matters worse, there is an update for cars with version 3669 taking it to 3812, so my car is now two version behind the latest software and that’s unacceptable to say the least!

Good luck.
I've been through this process as well with my 10 month old Q4 First edition, including the 2 days at Audi MK to be told they couldn't do anything.
I took it up with Audi UK amd I've now had a written offer of a four figure goodwill payment. They admit that they have no software fix, although they claim that Audi AG are working on a software fix.
I suspect that they believe it will be too expensive for them to recall and fix all the early cars so they are offerring compansatio instead.
If I sold it now, I could get more for my car than I paid for it, and it's very tempting, but what could I buy instead?
Edam77
Posts: 146
Joined: Tue Aug 31, 2021 10:49 am

Post by Edam77 »

BlueG wrote: Mon Oct 17, 2022 8:52 am
Geh2021 wrote: Sat Oct 15, 2022 7:16 pm Hi,

I will be interested to know the outcome as my Q4 is a year old next month. It went to the dealer last week and I was told there is no software update for my car, and no date was given when or if this will become available for my car. Audi U.K. and Audi Digital are aware of the issues with version 3608 installed in early cars and say the software update can’t be applied due to a hardware compatibility issue. And to make matters worse, there is an update for cars with version 3669 taking it to 3812, so my car is now two version behind the latest software and that’s unacceptable to say the least!

Good luck.
I've been through this process as well with my 10 month old Q4 First edition, including the 2 days at Audi MK to be told they couldn't do anything.
I took it up with Audi UK amd I've now had a written offer of a four figure goodwill payment. They admit that they have no software fix, although they claim that Audi AG are working on a software fix.
I suspect that they believe it will be too expensive for them to recall and fix all the early cars so they are offerring compansatio instead.
If I sold it now, I could get more for my car than I paid for it, and it's very tempting, but what could I buy instead?
So big news... There is no update after telling my wife they had a big update to install this morning, Audi aware of the issue and work ASAP to fix...what a waste of time as suspected, only thing they did was try to sell us a service pack for 400 quid for break fluid and polen filter! think we will be complaining to Audi UK too
Geh2021
Posts: 268
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 »

Unfortunately for you, that was the outcome I was expecting from your visit. I’ve already emailed a formal complaint to Audi U.K. outlining the issues with the software in my car that can’t be updated due to incompatibility with the hardware, the lack of in-built timer, the Privacy message that still pops up every time I get in the car, and no sign of any function on demands as promised by Audi. And I pointed out my car is now 2 software versions behind the latest!
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

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https://referme.to/grahamh-586
Tony
Posts: 460
Joined: Wed Nov 03, 2021 9:27 am
Location: London

Post by Tony »

Geh2021 wrote: Mon Oct 17, 2022 3:18 pm Unfortunately for you, that was the outcome I was expecting from your visit. I’ve already emailed a formal complaint to Audi U.K. outlining the issues with the software in my car that can’t be updated due to incompatibility with the hardware, the lack of in-built timer, the Privacy message that still pops up every time I get in the car, and no sign of any function on demands as promised by Audi. And I pointed out my car is now 2 software versions behind the latest!

Ohh what's the latest software version now? How can I tell how many versions I'm behind? I'm coming up a year with my car now it so might be worth another complaint.
Last edited by Tony on Mon Oct 17, 2022 3:37 pm, edited 1 time in total.
matta
Posts: 65
Joined: Tue Aug 24, 2021 7:18 am

Post by matta »

Agreed what a sorry state. I cannot believe I've spent over £50k on a new car that was marketed as technologically advanced and the manufacturer cannot issue a software update to resolve fundamental bugs. Not sure how we proceed but I've tried all avenues I can think of:
  • Dealer
  • Audi UK
  • Audi Digital
  • Audi UK Executive
All just say there is no software update they can see from there systems and no way of getting further information.
Tony
Posts: 460
Joined: Wed Nov 03, 2021 9:27 am
Location: London

Post by Tony »

Could email executive.office@audi.co.uk, I had a call with them - will chase if nothing's been fixed by November.
Tony
Posts: 460
Joined: Wed Nov 03, 2021 9:27 am
Location: London

Post by Tony »

BlueG wrote: Mon Oct 17, 2022 8:52 am I took it up with Audi UK amd I've now had a written offer of a four figure goodwill payment

Woah, I'm assuming you purchased yours? We're leasing which is both good and bad, good in that if they never fix the software we can hand it back in 2024, but bad in that I don't think they care as much about us 😆
Gazza299
Posts: 33
Joined: Sun Nov 28, 2021 4:45 pm

Post by Gazza299 »

Blue - G
A good will gesture? That is a new one on me, could you please expand and let the rest of us know how to proceed so we can all get our’s. If not then I feel someone will have to take the lead on a legal ‘Class action’ approach to get Audi to either:
A - failure to provide what they have promised
B - to provide total compensation to all early Q4 user’s across the board
C - Provide what was promised.
I’m sure others will come up with other options but thats a starter of 10.
Last edited by Gazza299 on Tue Oct 18, 2022 11:26 am, edited 1 time in total.
BlueG
Posts: 2
Joined: Mon Oct 17, 2022 8:45 am

Post by BlueG »

I think goodwill gestures are used quite a bit by motor manufacturers, but often when a component fails outside warranty. In my case (and clearly other Q4 owners - Audi MK knows of several) a component of the car (the ICE and other software) has never been working properly. I've chased the dealer who sold me the new car to fix it and finally they have admitted they can't fix it. They gave me Audi Uk contact details and told me to refer it to them (customer.services@audi.co.uk ) and I've followed it up with them. They replied to my emails and also called me a couple of times and I expanded on the faults. I kept a record for a 6 week period of every time the ICE crashed and I've documented the whole thing. I have a fair case for asking them to take the car back because they have admitted it is faulty and they can't repair it - sale of goods act etc etc. I'm just assessing what I want to do next - I want a good quality electric SUV but I don't want to wait 12-18 months. I think the Q4 is a nice car in other respects. The Tesla Model Y interior and controls don't appeal to me, the Mercs are too expensive and the Jag has a poor range. I'm not sure what I'll do at the moment.
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