First Service

All Audi Q4 related discussions
matta
Posts: 65
Joined: Tue Aug 24, 2021 7:18 am

Post by matta »

Interestingly looks like a service plan is considerably cheaper (https://www.audi.co.uk/uk/web/en/owners ... -tron.html).

Can get 2 year service for £437.87 (Inc VAT), and option to purchase is not restricted (e.g. at sale). So £130 saving (plus VAT saving) which makes it a little easier to stomach. And can spread it over 12 months if you desire.

Geh2021
Posts: 268
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 »

£571 + vat can’t be right, or at least I hope it isn’t! There isn’t a massive amount of work, or more important, parts you would in a petrol car. No filter or oil for starters!
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

EDF referral scheme where we both get £50 added to your account if you sign up using this link.

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matta
Posts: 65
Joined: Tue Aug 24, 2021 7:18 am

Post by matta »

Geh2021 wrote: Mon Sep 11, 2023 12:53 pm £571 + vat can’t be right, or at least I hope it isn’t! There isn’t a massive amount of work, or more important, parts you would in a petrol car. No filter or oil for starters!
Agreed it's very expensive for what they state is part of the service (inspection, brake fluid & pollen filter replacements). Confirmed with the dealer twice as was shocked by the price.
Geh2021
Posts: 268
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 »

I’ve gone back through my emails from November 2021 when I bought the Q4 and estimated cost from Audi of £250 for the inspection service, £75 for brake fluid and £50 for the pollen filter, so understand costs have increased, but £685 is ridiculous.

So is Audi taking advantage of EV owners?
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

EDF referral scheme where we both get £50 added to your account if you sign up using this link.

https://referme.to/grahamh-586
matta
Posts: 65
Joined: Tue Aug 24, 2021 7:18 am

Post by matta »

Geh2021 wrote: Mon Sep 11, 2023 1:15 pm I’ve gone back through my emails from November 2021 when I bought the Q4 and estimated cost from Audi of £250 for the inspection service, £75 for brake fluid and £50 for the pollen filter, so understand costs have increased, but £685 is ridiculous.

So is Audi taking advantage of EV owners?
Certainly seems like an outrageous amount of money, especially with such poor service previously with regards to software updates etc. I plan to take out the service plan to cover the service as that's considerable cheaper than the ah-hoc service cost.

It seems we're over a barrel with regards to these costs, as without a proper dealer service history I suspect I'm in breach of the terms of the finance agreement.
Geh2021
Posts: 268
Joined: Thu Oct 21, 2021 6:42 pm

Post by Geh2021 »

Now this will no doubt bring out a few negative comments about Halfords, but can we say the Audi dealer has delivered good service and at a level we expected!

https://www.halfords.com/car-servicing/ ... yViewedRec

And this include brake fluid and cabin filter, so how can Audi charge more than twice what Halfords are charging? Very expensive coffee I guess!
Audi Q4 e-tron s-line 35, Narvarra Blue, Comfort & Sound pack.

EDF referral scheme where we both get £50 added to your account if you sign up using this link.

https://referme.to/grahamh-586
ScottyQ4
Posts: 141
Joined: Sun Sep 12, 2021 6:26 pm

Post by ScottyQ4 »

First service yesterday. Quoted price £450 for interim service, pollen filter and brake fluid change. I received a telephone call an hour before the car was due in. Took up the offer of a now and then service plan £328 all in. A bit more palatable. So much for EV charges being cheaper. Specialist labour rates in excess of £150/hr???

Rear tyres now down to 3.5mm after 16000mls - Warranted an amber warning. Quoted price £297/corner. Kwikfit £225 for the same make.

WTF
Tony
Posts: 460
Joined: Wed Nov 03, 2021 9:27 am
Location: London

Post by Tony »

ScottyQ4 wrote: Wed Nov 01, 2023 9:20 pm First service yesterday. Quoted price £450 for interim service, pollen filter and brake fluid change. I received a telephone call an hour before the car was due in. Took up the offer of a now and then service plan £328 all in. A bit more palatable. So much for EV charges being cheaper. Specialist labour rates in excess of £150/hr???

Rear tyres now down to 3.5mm after 16000mls - Warranted an amber warning. Quoted price £297/corner. Kwikfit £225 for the same make.

WTF
Sounds like the dealer trying to make some money. I had a advisory on my tyres at 4.0mm and 3.2mm at 20k, they were asking for £308.64 a tyre 🤪

When I queried the need for new tyres at a pretty decent tread they said "Oh it's a lease car so you might need to change them before you give the car back". Super helpful there. Also a new front wiper was quoted for £60.
Gazza299
Posts: 33
Joined: Sun Nov 28, 2021 4:45 pm

Post by Gazza299 »

You are all correct, did you know that Tesla cars don't have a service at all!! when i asked Audi uk to justify their cost there of course referred me back to the dealer who had no idea??
SO here are my thoughts:
£70 for a brake fluid change is about right - Air filter (genuine audi) = £25 40 off the net. you can safely do it yourself by removing 2 clips as this video shows:

Electric motor check now thats a new one? To get to the sealed motor, you have strip the car down and remove the floor which isn't going to happen. As an ex electrical engineers i know they will only be checking for is integrity via a digital mutlimeter.

So anything in excess of lets say £150 is excessive

Hope this all helps
Murchison 2003
Posts: 57
Joined: Fri Dec 10, 2021 10:55 pm

Post by Murchison 2003 »

Has anyone else asked the question why the brake fluid requires changing so early when the brakes are used far less than a petrol / diesel car due to regeneration?
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